Education
Parsons school
of design
Built a strong foundation in concept design and material execution while using Adobe programs including Photoshop, Indesign, Illustrator, and After Effects. Developed skills in proper documentation of a process and the final product. Performed the ability to work closely with, and lead peers in collaborative projects.
University of Pennsylvania
Collaborated with student and teachers during a four week development program. Developed artistic and technical skills in various photography and paint mediums such as manual photo development and Adobe Photoshop.
Work Experience
Home Delivery Coordinator
Crate&Barrel
2025-Present
Team Lead, Operations
Crate&Barrel
2020-2025
department specialist, operations
Crate&Barrel
2020-Present
Department specialist, sales
Crate&Barrel
2016-2020
Coordinate high-volume home furnishing deliveries across the East Coast, to execute timely and accurate fulfillment.
Serve as a liaison between customers and delivery teams to ensure clear communication and prevent potential issues.
Conduct quality assurance checks prior to dispatch to minimize errors, damages, and returns.
Independently count, organize, and stage pallets of furniture for daily customer pickups.
Created and maintained weekly schedules of team members.
Coached associates to enhance the customer experience while supporting their individual goals and professional development, in a fast-paced retail environment.
Maintained accurate inventory for high-ticket items by executing cycle counts and audits, which reduced discrepancies and improved stock reliability.
Collaborated with the Assistant Store Manager to successfully execute large-scale inventory events.
Participated in high-level meetings focused on improving inventory control systems and operational efficiency.
Coached a team of ten to focus on, and improve the customer experience as well as being able to change and adapt to daily challenges.
ExperienceD big picture focus when working with Assistant Store Manager of Operations to lead the team through multiple large scale inventory events, as well as participating in high level meetings geared towards improving overall efficiency and customer experience at a store level.
Analyzed sales trends and business performance to develop actionable strategies that enhanced customer satisfaction and drove revenue growth.
Trained and developed associates on skills in customer service such as, selling techniques, product knowledge, and best operational practices to enhance team performance.
Applied strong time management and organizational skills to efficiently complete tasks and deliver effective, customer-focused solutions.
freelance designer
Vlocity
2014-2015
Works closely with Creative Director and team of designers to create and update visual collateral, including postcards, workshop invitations, and product briefs. Uses a strong understanding of the company’s brand identity and visual style.
Visual merchandise associate
Crate&Barrel
2013-2016
Followed company design parameters to build in-store product displays, while assisting managers with daily goals. Exercised creative problem solving to help facilitate the flow of product on the salesfloor. Worked closely with peers and customers to provide a superior shopping experience.
Additional Skills
Creative, detail oriented professional who thinks with a big picture mindset. Eight years of retail experience has given me with the opportunity to provide creative solutions for unexpected challenges through ability to change and adapt. Constantly focused on finding balance between improving communication within a team, but also being able to thrive independently. A fine arts background provides unique communication skills as well as a self-driven work ethic.